Privacy Policy

  1. Overview

In order to operate the KenTex Cargo service and to reduce the risk of fraud, KenTex Cargo must ask you to provide us information about yourself and your credit card that you register with us. This Privacy Policy describes the information KenTex Cargo collects and how KenTex Cargo uses that information. KenTex Cargo takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. KenTex Cargo will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Section 4 below, there are circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the https://kentexcargo.com. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the KenTex Cargo User Agreement. Please note that your personal information will be stored and processed on our computers. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register for the KenTex Cargo service.

KenTex Cargo reserves the right to amend, vary, delete or add to any of these terms of use from time to time without notice, and the amended terms of use shall apply. This Agreement is effective upon acceptance in registration for new registering Users, and is otherwise effective from November 01, 20014 for all Users.

  1. Special Note about Children

Children are not eligible to use our service and KenTex Cargo asks that minors (under the age of 18) do not submit any personal information to us or use the service.

  1. Information KenTex Cargo Collects

Required Information

To open a KenTex Cargo account, User must provide User’s name, mobile phone number and e-mail. This required information is necessary for us to carry out our verification procedures, process transactions, issue a new password if User forgets or loses User’s password and to contact User should the need arise in administering User’s account.

Transaction Information

When User uses KenTex Cargo to purchase merchandise or services from someone else, KenTex Cargo asks User to provide information related to each transaction, including the transaction amount and a brief description of the purchase. KenTex Cargo retains this information for each of User’s transactions through Kenya Air Cargo Ltd. KenTex Cargo also collects the Internet address (IP address) of the computer or device User uses to access User’s KenTex Cargo account, in order to help detect possible instances of unauthorized transactions. To facilitate customs declarations when KenTex Cargo couriers User’s purchases to User, KenTex Cargo will disclose information of User’s purchase to the relevant authorities on User’s behalf

Additional Verification

User’s KenTex Cargo password and mobile phone PIN are to be used when operating User’s KenTex Cargo service only. User should also not disclose User’s KenTex Cargo password except when operating User’s account with Kenya Air Cargo Ltd.

Customer Service Correspondence

If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from KenTex Cargo to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

From time to time, KenTex Cargo offers optional questionnaires and surveys to our Users for such purposes as collecting demographic information or assessing Users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If KenTex Cargo collects personally identifiable information from our Users in these questionnaires and surveys, the Users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

  1. Our Use and Disclosure of Information

Internal Uses

KenTex Cargo collects stores and processes User’s personal information on our servers. KenTex Cargo uses the information KenTex Cargo collects about User in order 1) to provide our services and process User’s transactions, 2) to provide customer service, 3) to determine User’s eligibility to receive offers for special features or products.

Disclosure to Third Parties

KenTex Cargo will not share any of User’s personally identifiable information with third parties except in the limited circumstances described below, or with User’s express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

KenTex Cargo shares information with companies that help us process the transactions User has requested and protects our customers’ transactions from fraud, such as sharing User’s credit card number with a service that screens for lost and stolen card numbers. KenTex Cargo discloses information that KenTex Cargo in good faith believes is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement.

KenTex Cargo discloses information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

KenTex Cargo shares aggregated statistical data with our business partners or for public relations. For example, KenTex Cargo may disclose that a specific percentage of our Users live in Singapore.

KenTex Cargo shares your information with our parent, subsidiaries and joint ventures to help coordinate the services KenTex Cargo provides to you, enforce our terms of use, and promote trust and safety.

Our Contacts with KenTex Cargo Customers

User’s KenTex Cargo password and mobile phone PIN are to be used when operating User’s KenTex Cargo service only. KenTex Cargo will never disclose this data to any third parties including User’s bank and/ or credit card Company. User should also not disclose User’s KenTex Cargo password except when operating User’s account with Kenya Air Cargo Ltd.

KenTex Cargo communicates with Users on a regular basis via e-mail to provide requested services, and KenTex Cargo also communicates by phone to resolve customer complaints or investigate suspicious transactions. KenTex Cargo uses User’s e-mail address to confirm User’s opening of a KenTex Cargo account, to send User notice of payments that User sends or receives through KenTex Cargo (including referral payments described below), to send information about important changes to our products and services, including the KenTex Cargo Periodical newsletter and to send notices and other disclosures required by law.

Internet Address Information

KenTex Cargo uses IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

We and our third-party service providers may collect and use Other Information in a variety of ways, including:

Through your browser or device:Certain information is collected by most browsers and/or through your device, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version and internet browser type and version. We use this information to ensure Sites function properly, for fraud detection and prevention, and security purposes.

Using cookies: Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, follow-up advertising, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us. We collect statistical information about the usage of the Site in order to continually improve the design and functionality, to monitor responses to our advertisements and content. We also utilize cookies for advertising purposes.

You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies.  You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online functions.  You also may not receive tailored advertising or other offers from us that may be relevant to your interests and needs.

  1. Information Security

User’s credit card and account information are stored in encrypted form on computers that are not connected to the Internet. KenTex Cargo restricts access to User’s personally identifiable information to employees who need to know that information in order to provide products or services to User The security of User’s KenTex Cargo account also relies on User’s protection of User’s KenTex Cargo password. User may not share User’s KenTex Cargo password with anyone. KenTex Cargo will never ask User to send User’s password or other sensitive information to us in an e-mail, though KenTex Cargo may ask User to enter this type of information on the KenTex Cargo website, which will always have a URL beginning with https://kentexcargo.com/. The padlock icon found in most browsers will appear locked and the first characters of the website address will change from “http” to “https” if User is accessing a secure server.

Any e-mail or other communication requesting User’s password, asking User to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://kentexcargo.com/ should be treated as unauthorized and suspicious and should be reported to KenTex Cargo immediately. If User does share KenTex Cargo password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to User’s account and User’s personal information, and User may be responsible for actions taken using User’s password. If User believes someone else has obtained access to User’s password, please change it immediately by logging in to User’s account at www.Kenya Air Cargo .com and changing User’s Profile settings.

  1. Accessing and Changing User’s Information

User can review the personal information User has provided us with and make any desired changes to such information, or to the settings for User’s KenTex Cargo account, at any time by logging in to User’s account on the KenTex Cargo website and changing User’s profile including User’s password. User can also close User’s account through the KenTex Cargo website. If User closes User’s KenTex Cargo account, KenTex Cargo will mark User’s account in our database as “Closed,” but will keep User’s account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if User closes User’s account, User’s personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties.

  1. Contacting Us

If User has any questions about this privacy statement, KenTex Cargo’s information practices, or User’s dealings with KenTex Cargo, User can contact us by writing to us at Attn: Legal Dept. KenTex Cargo, P.O BOX 10572-0020 NAIROBI – KENYA an email at [email protected]


When using KenTex Cargo’s services, you as “User”, are agreeing, on your behalf and on behalf of anyone else with an interest in the shipment that the Terms of use shall apply from the time that KenTex Cargo accepts the shipment unless otherwise agreed in writing by an authorized officer of KenTex Cargo. User’s statutory rights and entitlements under any defined service feature (for which additional payment has been made) are not affected.


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