Back to USA Hub
Assisted Shopping Service
We shop for you from any US store - no US credit card needed
No US Card
Pay with M-Pesa
Expert Help
Professional service
10% Fee
Transparent pricing
Protected
We handle issues
Assisted Shopping Service - We Shop for You
Assisted Shopping is our premium service where we handle everything - from finding products to purchasing and shipping them to Kenya. Perfect if you don't have a US payment method or prefer a hands-off approach.
How It's Different
Assisted Shopping
- ✓ We shop for you using our US accounts
- ✓ We handle all payments
- ✓ No US credit card needed
- ✓ We find best prices and deals
- ✓ Professional assistance throughout
Regular Shipping
- ✗ You shop yourself
- ✗ Need US credit card
- ✗ You handle returns/issues
- ✗ You track all orders
Who Should Use Assisted Shopping?
Perfect if you:
- Don't have a US credit card
- Want expert help finding products
- Prefer someone else handle the shopping
- Need help with complicated orders
- Want to avoid shopping mistakes
- Shopping from stores that don't ship to forwarding addresses
Service Coverage
We shop from:
- Amazon (all categories)
- Walmart, Target, Best Buy
- eBay, Etsy, specialty stores
- Fashion retailers (Nike, Adidas, Zara)
- Electronics stores (Apple, B&H Photo)
- Any US online store you need
Step-by-Step Assisted Shopping Process
1. Submit Your Shopping Request
Provide Product Details:
- Product links (Amazon, Walmart, etc.)
- OR describe what you want
- Specify quantity, color, size
- Set your maximum budget
2. We Quote & Find Best Prices
Quote Includes:
- Item cost (including tax)
- Our service fee (10% of item price)
- Estimated shipping cost
- Total amount due
Quote Timeline: Simple items: 1-2 hours | Complex items: 4-6 hours
3. Review & Approve Quote
You receive detailed cost breakdown. Your options:
- ✓ Approve: We proceed with purchase
- ✗ Request Changes: Modify items/budget
- ⊘ Decline: No obligation to proceed
4. Make Payment
Payment Methods:
- M-Pesa: Instant payment via STK push
- Wallet: Pay from your prepaid balance
- Bank Transfer: For large orders
5. We Shop & Ship
Timeline:
- Purchase: Same day after payment
- Arrive at US warehouse: 2-5 days
- Processing & photos: 1 day
- Air shipping to Kenya: 7-14 business days
- Total: 10-16 days
6. Delivery in Kenya
Pickup (Free):
- Nairobi, Mombasa, Kisumu
- Bring ID and warehouse code
- Inspect before accepting
Home Delivery (Optional):
- Pay delivery fee separately
- Same-day/next-day delivery
- Door-to-door service
Complete Pricing Breakdown
Service Fee Structure
- Base Service Fee: 10% of item price
- Minimum fee: $5 per order
- No maximum cap
Example Calculation
Single Item Order:
Item: Nike Shoes - $120
Service Fee: $120 × 10% = $12
Shipping: $25 (estimated)
Total: $157
What's Included in Service Fee?
- Product research and price comparison
- Purchase using our US accounts
- Order tracking and monitoring
- Communication with sellers
- Handling returns/exchanges if needed
- Quality inspection at warehouse
- Professional packing
- US warehouse storage (up to 30 days)
What's NOT Included?
- Product cost itself
- US sales tax (varies by state, typically 0-10%)
- Shipping from store to US warehouse (if any)
- International shipping to Kenya
- Kenya customs duties/taxes
- Home delivery in Kenya
Pro Tips for Assisted Shopping Success
Be Specific
Good Requests:
- "iPhone 15 Pro Max, 256GB, Black"
- "Nike Air Max 90, Size 10.5 US Men's, White/Blue"
- "Dell XPS 15 Laptop, Intel i7, 16GB RAM, 512GB SSD"
Bad Requests:
- "I need a good phone"
- "Nike shoes"
- "Fast laptop"
Common Mistakes to Avoid
❌ Don't:
- Request out-of-stock items without alternatives
- Provide incomplete information
- Delay payment (prices change)
- Order restricted items
- Change mind after we purchase
✅ Do:
- Provide complete details
- Pay promptly after approval
- Ask questions if unsure
- Trust our recommendations
- Plan ahead for holidays
Ready to Start Shopping?
Let us help you get products from any US store shipped to Kenya
Start Assisted Shopping