Membership Plans Guide

Everything you need to know about the Free, Gold and Platinum plans

Overview

Every Kentex Cargo account is on one of three membership plans: Free, Gold or Platinum. New accounts start on Free, which uses our standard rates. Gold and Platinum are annual paid plans with their own rates for air shipping, ocean freight and assisted purchases, and Platinum includes free last-mile delivery in Kenya while it is active.

Free

Default for all accounts

Standard rates

Gold

$97 / year

Lower rates

Platinum

$997 / year

Lowest rates and free delivery

What Gold and Platinum Include

Lower per-kg air shipping rates (prepaid air boxes are priced per box)
Reduced ocean freight rates per cubic foot (ocean standard boxes are priced per box)
A lower fee on assisted purchases, when we shop for you (the self-service Amazon shopping tool's purchase fee is the same on every plan)
Free last-mile delivery in Kenya with Platinum
Plan rates applied to your invoices automatically while the membership is active
A Membership page showing your plan, expiry date and membership transactions

Tier Benefits Comparison

Here is what each plan includes. The plan active on your account when an invoice is created decides the rates on that invoice.

Feature	Free	Gold ($97/yr)	Platinum ($997/yr)
Air Shipping Rates	Standard rate	Lower rate	Lowest rate
Freight Insurance	Standard rule	Same as Free	Same as Free
Ocean Freight Rates	Standard rates	Reduced rates	Lowest rates
Assisted Purchase Fee	Standard fee	Lower fee	Lowest fee
Pickup at a Kenya Warehouse	Free	Free	Free
Last-Mile Delivery (Kenya)	Standard fee	Standard fee	Free
Annual Membership Fee	✗	✓	✓
Membership Expiry Date	✗	✓	✓
Lower Air Rate Above a Set Weight	✗	✓	✓
Free Delivery on Both Air and Ocean	✗	✗	✓

Note on Shipping Rates

Each plan's per-kg and per-cubic-foot rates come from its pricing rules, which our team sets and can change. Your invoice always shows the rate that was applied, and the Membership page shows the current comparison.

Your Membership Page

If your account has a Gold or Platinum membership, the Membership page in your dashboard shows the details of your plan.

What the Membership Page Shows

Your current plan

The plan on your account: Free, Gold or Platinum.

Your expiry date

For Gold and Platinum, the date your membership ends.

Benefits comparison

A table of what each plan includes, based on the current pricing rules.

Transaction history

A record of your membership payments and changes.

View Your Plan

Open Membership Page

How Membership Works

Here is how plans work on your account today. Membership upgrades are not available.

Every account starts on Free

Creating a Kentex Cargo account is free, and new accounts are on the Free plan, which uses our standard rates.

Go to Dashboard > Membership

If your account has a Gold or Platinum membership, the Membership page in your dashboard shows your plan and its expiry date.

Plan rates apply automatically

While a Gold or Platinum membership is active, its rates are applied to your invoices automatically. There is nothing to claim.

Upgrades are not available

Membership upgrades are not available, online or through our team.

Invoices keep their rates

An invoice keeps the rates it was issued with; invoices are not recalculated later.

Expiry

When a Gold or Platinum membership reaches its expiry date, the account moves to the Free plan automatically.

Questions About Your Plan?

Members can see their plan on the Membership page. For anything else, contact our team.

Go to Membership Page

Expiry and Renewal

Gold and Platinum memberships run until their expiry date.

Renewal

Memberships are not renewed automatically, and no renewal payment is taken.

Your Expiry Date

Your expiry date is shown on your Membership page, so you can always check when your plan ends.

After Expiry

When the expiry date passes, your account moves to the Free plan automatically and your default warehouse is set back to Texas.

Rates After Expiry

Shipments invoiced after the expiry date are charged the standard Free plan rates.

Invoices Issued Before Expiry

Invoices issued while your membership was active keep the member rates. They are not recalculated.

Referral Commissions

Kentex Cargo affiliates earn a commission when a customer they referred pays for a membership upgrade. Here is how those commissions work:

How Affiliate Commissions Work

50% Commission

The commission is 50% of the membership payment made by the referred customer. You cannot earn a commission on your own membership.

30-Day Payable Period

Commissions become payable 30 days after the membership payment is confirmed.

Paid Upgrades Only

Only paid membership upgrades earn a commission. A membership granted at no charge earns none.

Learn More About the Affiliate Program

For how the affiliate program works, see our complete Affiliate Program Guide.

View Affiliate Guidebook

Frequently Asked Questions

Can I downgrade my membership?

No. There is no downgrade option. Your membership stays as it is until its expiry date, and then your account moves to the Free plan.

What happens when my membership expires?

Your account moves to the Free plan automatically, your default warehouse is set back to Texas, and shipments invoiced after that use the standard Free plan rates. No renewal payment is taken.

Can I upgrade from Gold to Platinum mid-year?

No. Membership upgrades are not available.

Do I keep my rates if my membership expires?

No. Shipments invoiced after the expiry date use the Free plan rates. Invoices issued before the expiry date keep the rates they were issued with.

How do I check my membership status?

If your account has a Gold or Platinum membership, log in and go to Dashboard > Membership. This page shows your plan, its expiry date, a benefits comparison and your membership transactions.

Is there a monthly membership option?

No. Gold and Platinum are annual memberships, and membership upgrades are not available.

Your Membership

Members can see their plan, expiry date and membership transactions on the Membership page.