Home Delivery in Kenya
Get packages from the USA delivered to your door in Kenya
Overview
Kentex Cargo offers home delivery as an alternative to picking up your packages from our Nairobi pickup points. Once your shipment has cleared customs and reached our Nairobi warehouse, and your invoice is paid, we deliver it to your door, whether it came by air freight or ocean shipping.
You can request delivery to any county listed on the delivery form, so customers outside Nairobi can receive their packages without travelling.
Delivered right to your address
Choose your county when you request delivery
SMS, email and in-app notifications
Coverage Areas
Home delivery covers Nairobi and counties across Kenya. When you request delivery, you pick your county from the list on the form. For our pickup points, see the full locations list.
Within Nairobi
- County: choose Nairobi on the delivery form
- Address: add your area or estate, plus a building, landmark or street
- Recipient phone: required, so the delivery team can reach you
Outside Nairobi
- Other counties: choose your county from the list on the form
- Courier partner: deliveries outside Nairobi are handled by Fargo Courier
- Same fee structure: the delivery fee does not depend on your county
- Remote areas: check with our dispatch team before you ship
Not sure if we deliver to your area? Call our dispatch team on +254 793 702 498, and we'll confirm delivery to your location.
Requesting Delivery
You can request home delivery in your Kentex Cargo account when you create a pre-alert, or set it as your default for future shipments.
Log In to Your Portal
Sign in to your Kentex Cargo account and start a pre-alert for your package, or go to Settings > Delivery Preferences to set your default.
Choose "Door Delivery"
Under Last-Mile Delivery in Kenya on the pre-alert, choose "Door delivery" instead of "Pick up at Kentex office". In Settings > Delivery Preferences, the option is called "Home delivery" and can be set separately for air and ocean shipments.
Provide Delivery Address
Select your city or county, then enter your area or estate, a building, landmark or street, and the recipient's phone number. The recipient's name is optional.
Add Delivery Notes
In Settings > Delivery Preferences you can add delivery instructions, such as a gate code or the times you are usually available. Our Kenya team can see these notes on your account.
Pay Your Invoice
The delivery fee is added to your invoice (for cart orders it is shown at checkout). Pay by M-Pesa or card, as explained in our payments guide. Your package is released for delivery once the invoice is paid.
Delivery Fees
Delivery fees are worked out from your shipment, not from your location. The fee appears as its own line on your invoice, and at checkout for cart orders.
Fee Factors
- Air shipments: priced by chargeable weight in kg. A set fee covers the first kilograms, then a fee applies for each extra kg, subject to a minimum delivery fee
- Ocean shipments: priced per box, with one fee for the first box and a lower fee for each additional box
- Location: the fee is the same anywhere in Kenya; your county is used to route the delivery, not to price it
Membership Plans
If your account has an active Platinum membership, last-mile delivery in Kenya is free on your invoices while it is active. Accounts on the Gold and Free plans pay the standard delivery fee.
Pre-Alert Shipments
- Fee added to your shipping invoice
- Shown as a Kenya delivery line
- Paid together with the rest of the invoice
Cart Orders
- Fee shown at checkout when you choose delivery
- Worked out the same way as on invoices
- Paid together with your order
Tracking Your Delivery
You can follow your package through these channels:
In-App Notifications
Your Kentex Cargo account shows each package's latest status, including when it arrives in Kenya, when it reaches our Nairobi warehouse and when it has been delivered.
SMS Updates
We send SMS and email updates when your package arrives at our Nairobi warehouse and when it has been delivered.
Contact Dispatch
If you need to check on your delivery status or reschedule, contact our dispatch team directly:
Tips for Smooth Delivery
Follow these tips to ensure your home delivery goes smoothly:
Be Available to Receive
Make sure you or someone you trust can receive the package at the delivery address, and that the recipient phone number on your delivery details is answered.
Provide Accurate Address with Landmarks
Include well-known landmarks, building names, and floor/apartment numbers. The more specific your address, the faster the delivery. For example: "Sunrise Apartments, 3rd Floor, Apt 3B, next to Shell Petrol Station, Ngong Road."
Name the Recipient
Add the recipient's name and phone number to your delivery details so the delivery team knows who to hand the package to. If someone else will receive it, enter their details.
Check Your Package on Delivery
Check that all items are present and undamaged when the package is handed over. Report any issues to the delivery team and contact Kentex support immediately.
Keep Your Phone Reachable
Make sure the recipient phone number is active and reachable, so the delivery team can contact you if they need directions or need to confirm details.
Ready to Get Started?
Create your free account and start receiving packages from the USA with convenient home delivery in Kenya.
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