What Are Warehouse Codes?
A warehouse code is a unique identifier for the person in Kenya a package is for. Every receiver you add gets one, and customers who sign up with a Kenyan phone number get their own. It makes sure packages are matched to the right receiver in Kenya when they arrive at our USA warehouses.
Every package you send to our warehouse must include the warehouse code. Without it, packages are hard to match to the right account, which causes delays.
Understanding the Format
- JS - The receiver's initials: first name, then last name (here, John Smith)
- 0101 - Four digits, usually the last four digits of the receiver's phone number
- Already taken? - If that code already belongs to someone else, a different four-digit ending is used, so every code stays unique
Whether you're using air shipping or ocean shipping, and at either warehouse, the warehouse code stays the same and must be included on every package. Only the suite line changes: it ends in -AIR for air and -SEA for ocean.
Finding Your Warehouse Code
Your warehouse code is available in your Kentex Cargo dashboard. Follow these steps to find it:
- 1
Log In to Your Account
Visit kentexcargo.com and sign in with a one-time code sent to your phone or email, or with Google or Facebook.
- 2
Navigate to Dashboard
Once logged in, go to your main Dashboard page.
- 3
Open "My US Warehouses" Page
Click "My US Warehouses" in your account menu. If you signed up with a US phone number, select (or add) the Kenya receiver the package is for.
- 4
Copy Your Code
The warehouse code appears in RED BOLD text next to the name. Click "Copy All" to copy the full address with the code included.
Each receiver's code is also shown on their card on My Receivers. When you add a receiver on My US Warehouses, we text them their code, and email it too if you entered their email address.
Using Your Warehouse Code
When addressing packages to our warehouses, the warehouse code must be included as part of the shipping address. It acts as a unique identifier so we know who the package is for. For full addressing instructions, see our addressing guide.
Texas Warehouse Address Label
Delaware Warehouse Address Label
When shopping on Amazon, Walmart, or any other retailer, copy the address from My US Warehouses and put the warehouse code in the "Name" field right after the name (or in "Address Line 2" if it does not fit). These examples are for air; for ocean, the suite line ends in -SEA instead of -AIR. See the receivers guide for more details on setting up your receiver information.
Choosing the Right Warehouse
Kentex Cargo operates two warehouses in the United States. Each has its own advantages depending on your shipping needs.
Texas Warehouse (TX)
2120 Hutton Dr, STE 300, Carrollton, TX 75006
Delaware Warehouse (DE)
825 Dawson Drive, STE 10-AIR, Newark, DE 19713
- Delaware has no sales tax
- No sales tax on purchases shipped here
- Great for high-value electronics and appliances
- The default warehouse for ocean shipments
If you're ordering expensive items like laptops, phones, or appliances, shipping to the Delaware warehouse can save you money on sales tax, because Texas has sales tax and Delaware does not. For air, check each warehouse's minimum charge on My US Warehouses before you choose. For everyday shipments, either warehouse works well.
Common Mistakes to Avoid
Avoid these common errors to ensure your packages arrive smoothly at our warehouse and are shipped to Kenya without delays.
Forgetting Your Warehouse Code
Without the warehouse code, we cannot easily identify who the package belongs to. This causes delays as we try to match unidentified packages to customer accounts. Always include the code in the shipping address, and create a pre-alert with the tracking number so we can match it faster.
Using the Wrong Warehouse Address
Copy the full address of the warehouse you chose, and don't mix lines from the Texas and Delaware addresses. The same code works at both warehouses, but the suite line should match the shipping method: -AIR for air, -SEA for ocean. A mixed-up address causes additional handling time.
Not Including Code on EVERY Package
If you order multiple items from different retailers, each package needs your warehouse code. Don't assume that because one package has the code, the rest will be automatically linked. Every single package must have it.
Typos in the Code
Double-check your warehouse code before confirming the shipping address. A single typo can send your package to the wrong customer or make it unidentifiable.
Need Help With Your Warehouse Code?
Log in to your dashboard to find your warehouse code, or contact our support team for assistance.