What Are Receivers?
Receivers are people authorized to receive your packages in Kenya. They can be you, family members, friends, or business associates.
Why Add Receivers?
Flexibility
- Ship to anyone, anywhere in Kenya
- Change receiver per order
- Multiple receivers for different locations
Convenience
- Business partner collects on your behalf
- Family member receives while you're away
- Send gifts directly to recipients
Security
- Only verified people can collect
- ID verification at pickup
- SMS notifications to receiver
How It Works
- Add Receiver: Enter their details (name, phone, email)
- Verify Phone: We send verification code to confirm
- Select at Checkout: Choose receiver for each order
- Delivery Coordination: Receiver gets SMS when package ready
- Collection: Receiver shows ID to collect package
Multiple Receivers
You can add unlimited receivers:
- Family members in different cities
- Office address with colleague as receiver
- Friend who lives near pickup location
- Business partners for B2B deliveries
Adding Receivers
Required Information
Name (Required)
- First and last name
- Must match their national ID
- Used for verification at collection
- Cannot contain special characters
Phone Number (Required)
- Valid Kenyan mobile number
- Format: 07XX XXX XXX or +2547XX XXX XXX
- Must be reachable for delivery
- Verification required
Step-by-Step Process
- 1
Navigate to Receivers
Click "Receivers" in dashboard menu, or during checkout click "Add New Receiver"
- 2
Fill in Details
Enter full name (as on ID), add mobile phone number, optionally add email
- 3
Verify Phone Number
Verification code sent via SMS, enter 6-digit code (valid for 10 minutes)
- 4
Receiver Added
Appears in your receivers list, available for selection at checkout
Phone Number Verification
Why We Verify
Delivery Success
- Ensures phone number is active
- Confirms receiver can be reached
- Reduces failed delivery attempts
Security
- Verifies receiver is real person
- Prevents fraudulent collections
- Protects your packages
Communication
- SMS when package arrives
- Delivery coordination
- Proof of delivery notifications
Verification Process
- Add receiver with phone number
- Click "Verify" next to phone number
- SMS code sent immediately (usually within 30 seconds)
- Enter 6-digit code
- Phone marked as verified
Didn't Receive Code?
- Check phone number entered correctly
- Ensure phone has signal
- Make sure SMS inbox not full
- Click "Resend Code" (wait 60 seconds between attempts)
- Contact support if still failing
Unverified Receivers
Unverified receivers can't be used for orders until verified. Checkout won't allow selection, and a "Verify" badge is shown in receivers list.
Managing Your Receivers
Viewing Receivers
- All receivers listed on Receivers page
- Shows verification status
- Recent orders per receiver
- Quick actions available
Editing Receivers
What Can Be Edited
- Name (requires re-verification)
- Phone number (triggers new verification)
- Email address (no verification needed)
- Notes (internal, not shown to receiver)
How to Edit
- 1. Go to Receivers page
- 2. Click "Edit" next to receiver
- 3. Update information
- 4. Save changes
- 5. Verify phone if changed
Deleting Receivers
When to Delete
- No longer need to ship to them
- Wrong person added
- Duplicate entry
- Phone number inactive
Can't Delete If
- Active order using this receiver
- Order in transit
- Package ready for pickup
Setting Default Receiver
- Auto-selected at checkout
- Saves time for regular shipments
- Easy to change per order
- Set via star icon on Receivers page
Receiver Notes
Add private notes to each receiver to help you remember context:
- "Office address, only weekdays 9-5"
- "Sister, lives near Junction Mall"
- "Main warehouse, ask for John"
Delivery Coordination
Automatic Notifications
Receiver gets SMS when:
- Package clears customs
- Arrives at pickup location
- Ready for collection
- Delivery scheduled (for home delivery)
Pickup Requirements
What Receiver Needs
- National ID: Must match name in system
- Order Number: Provided in SMS
- Phone: May be verified at collection point
Collection Process
- 1. Receiver goes to pickup location
- 2. Provides order number and ID
- 3. Staff verifies identity
- 4. Package handed over
- 5. Receiver signs for package
- 6. You get delivery confirmation
Home Delivery Coordination
Before Delivery
- Receiver gets delivery day notification
- Should be available to receive
- Provide clear address directions
- Phone on and reachable
During Delivery
- Courier calls receiver when nearby
- Receiver confirms readiness
- Delivery within agreed timeframe
- Sign on delivery
Receivers for Businesses
Business Scenarios
Office Deliveries
- Add office manager as receiver
- Include "Attention: [Department]" in notes
- Use office hours for delivery
Multiple Locations
- Different receiver per branch
- Name receivers: "Nairobi Branch - John"
- Set default receiver per region
Client Deliveries
- Add client as receiver for direct shipping
- Professional touch - they get notifications
- Clear invoicing and proof of delivery
Bulk Verification
- CSV upload of employee contacts
- We verify all at once
- Ideal for 10+ receivers
Naming Convention Tips
- "Nairobi Office - Sarah (Reception)"
- "Mombasa Store - Peter (Manager)"
- "Kisumu Warehouse - Main Gate"
Ready to Add Receivers?
Set up your receivers now for smooth deliveries on all future orders.
Manage Receivers