What Are Receivers?
Receivers are people authorized to receive your packages in Kenya. They can be you, family members, friends, or business associates. Once your shipment clears Kenya customs, the verified receiver becomes the only person who can collect or accept your parcel.
Why Add Receivers?
Flexibility
- Ship to anyone, anywhere in Kenya
- Change receiver per order
- Multiple receivers for different locations
Convenience
- Business partner collects on your behalf
- Family member receives while you're away
- Send gifts directly to recipients
Security
- Only verified people can collect
- ID verification at pickup
- SMS notifications to receiver
How It Works
- Add Receiver: Enter their details (name, phone, email)
- Verify Phone: We send verification code to confirm
- Select at Checkout: Choose receiver for each order, alongside your Kenya delivery address
- Delivery Coordination: Receiver gets SMS as soon as tracking shows arrival
- Collection: Receiver shows ID to collect package
Multiple Receivers
You can add unlimited receivers:
- Family members in different cities
- Office address with colleague as receiver
- Friend who lives near pickup location
- Business partners for B2B deliveries
Adding Receivers
Required Information
Name (Required)
- First and last name
- Must match their national ID
- Used for verification at collection
- Cannot contain special characters
Phone Number (Required)
- Valid Kenyan mobile number
- Format: 07XX XXX XXX or +2547XX XXX XXX
- Must be reachable for delivery
- Verification required
Step-by-Step Process
- 1
Navigate to Receivers
Click "Receivers" in dashboard menu, or during checkout click "Add New Receiver"
- 2
Fill in Details
Enter full name (as on ID), add mobile phone number, optionally add email
- 3
Verify Phone Number
Verification code sent via SMS, enter 6-digit code (valid for 10 minutes)
- 4
Receiver Added
Appears in your receivers list, available for selection at checkout
Phone Number Verification
Why We Verify
Delivery Success
- Ensures phone number is active
- Confirms receiver can be reached
- Reduces failed delivery attempts
Security
- Verifies receiver is real person
- Prevents fraudulent collections
- Protects your packages
Communication
- SMS when package arrives
- Delivery coordination
- Proof of delivery notifications
Verification Process
- Add receiver with phone number
- Click "Verify" next to phone number
- SMS code sent immediately (usually within 30 seconds)
- Enter 6-digit code
- Phone marked as verified
Didn't Receive Code?
- Check phone number entered correctly
- Ensure phone has signal
- Make sure SMS inbox not full
- Click "Resend Code" (wait 60 seconds between attempts)
- Contact support if still failing
Unverified Receivers
Unverified receivers can't be used for orders until verified. Checkout won't allow selection, and a "Verify" badge is shown in receivers list.
Managing Your Receivers
Viewing Receivers
- All receivers listed on Receivers page
- Shows verification status
- Recent orders per receiver
- Quick actions available
Editing Receivers
What Can Be Edited
- Name (requires re-verification)
- Phone number (triggers new verification)
- Email address (no verification needed)
- Notes (internal, not shown to receiver)
How to Edit
- 1. Go to Receivers page
- 2. Click "Edit" next to receiver
- 3. Update information
- 4. Save changes
- 5. Verify phone if changed
Deleting Receivers
When to Delete
- No longer need to ship to them
- Wrong person added
- Duplicate entry
- Phone number inactive
Can't Delete If
- Active order using this receiver
- Order in transit
- Package ready for pickup
Setting Default Receiver
- Auto-selected at checkout
- Saves time for regular shipments
- Easy to change per order
- Set via star icon on Receivers page
Receiver Notes
Add private notes to each receiver to help you remember context:
- "Office address, only weekdays 9-5"
- "Sister, lives near Junction Mall"
- "Main warehouse, ask for John"
Delivery Coordination
Automatic Notifications
Receiver gets SMS when:
- Package clears customs
- Arrives at pickup location
- Ready for collection
- Delivery scheduled (for home delivery)
Pickup Requirements
What Receiver Needs
- National ID: Must match name in system
- Order Number: Provided in SMS
- Phone: May be verified at collection point
Collection Process
- 1. Receiver goes to pickup location
- 2. Provides order number and ID
- 3. Staff verifies identity
- 4. Package handed over
- 5. Receiver signs for package
- 6. You get delivery confirmation
Home Delivery Coordination
Before Delivery
- Receiver gets delivery day notification
- Should be available to receive
- Provide clear address directions
- Phone on and reachable
During Delivery
- Courier calls receiver when nearby
- Receiver confirms readiness
- Delivery within agreed timeframe
- Sign on delivery
Receivers for Businesses
Businesses shipping recurring inventory often combine multiple receivers with consolidated ocean freight for cost savings, or fast-turn air shipping for time-sensitive stock.
Business Scenarios
Office Deliveries
- Add office manager as receiver
- Include "Attention: [Department]" in notes
- Use office hours for delivery
Multiple Locations
- Different receiver per branch
- Name receivers: "Nairobi Branch - John"
- Set default receiver per region
Client Deliveries
- Add client as receiver for direct shipping
- Professional touch - they get notifications
- Clear invoicing and proof of delivery
Bulk Verification
- CSV upload of employee contacts
- We verify all at once
- Ideal for 10+ receivers
Naming Convention Tips
- "Nairobi Office - Sarah (Reception)"
- "Mombasa Store - Peter (Manager)"
- "Kisumu Warehouse - Main Gate"
Ready to Add Receivers?
Set up your receivers now for smooth deliveries on all future orders.
Manage Receivers