Overview for US Residents
This guide is specifically designed for US residents who want to send packages to friends, family, or business associates in Kenya using Kentex Cargo Express.
Related USA Guides
- Amazon to Kenya Step-by-Step Guide - Complete Amazon shopping process
- Receivers Guide - How to add and manage receivers in Kenya
- Amazon Shopping Guide - Shopping tips and tricks
What You Need to Know
- Proper receiver information in Kenya
- Understanding of prohibited items
- Knowledge of Kenya address formats
- Awareness of customs requirements
Why Use Kentex Cargo Express?
- Reliable Service: Trusted by thousands for USA to Kenya shipping
- Competitive Rates: Air (7-14 days) and Ocean (75-90 days) freight options
- Clear Tracking: Monitor your package every step of the way
- Multiple Delivery Options: Pickup points and home delivery in Kenya
- Expert Support: Help with customs and Kenya-specific requirements
Required Receiver Information
To ship to Kenya, you must provide complete and accurate receiver information:
1. Full Legal Name
- First Name: Receiver's legal first name
- Last Name: Receiver's legal surname/family name
- Must match their Kenya ID/Passport for customs clearance
2. Phone Number (Critical!)
Format: Kenya mobile numbers start with 7 and are 9 digits total
✅ Correct Examples:
- 724410910
- 712345678
- 798765432
❌ Incorrect Examples:
- 0724410910 (don't include the leading 0)
- +254724410910 (don't include country code)
- 254724410910 (don't include country code)
3. Email Address (Optional but Recommended)
- Receiver will get email notifications
- Helpful for tracking updates
- Backup contact method
4. Warehouse Code
- Each receiver gets a unique Kenya warehouse code
- Format: FirstInitial + LastInitial + 4 digits
- Example: John Smith → JS0101
- Used to identify packages at Kenya warehouse
Understanding Kenya Addresses
1. Pickup at Kentex Locations in Nairobi (Free)
We have 2 pickup locations, both in Nairobi:
Westlands Air Cargo Pickup
65 Muthithi Road, Westlands, Nairobi
For air freight shipments
Mombasa Road Ocean Pickup
Mombasa Road, Nairobi
For ocean freight shipments
Address Format for Pickup:
Receiver: John Kamau Warehouse Code: JK0201 Phone: 724410910 Pickup Location: Westlands Air Cargo Pickup Kentex Cargo Kenya
2. Home Delivery via Fargo Courier (Fee Applies)
Packages can be delivered to any location in Kenya through our courier partner Fargo Courier.
Address Format Example:
John Kamau Warehouse Code: JK0201 Phone: 724410910 Apartment 4B, Sunset Apartments Ngong Road, Kilimani Nairobi, Kenya County: Nairobi
Kenya Address Components:
- Building/House Number - e.g., "House No. 45" or "Apartment 4B"
- Building/Complex Name - e.g., "Sunset Apartments", "Greenview Estate"
- Street/Road Name - e.g., "Ngong Road", "Moi Avenue"
- Area/Estate - e.g., "Kilimani", "South B", "Westlands"
- City/Town - e.g., "Nairobi", "Mombasa", "Kisumu"
- County - e.g., "Nairobi County", "Mombasa County"
Strictly Prohibited Items
🚫 ABSOLUTE PROHIBITION - NO EXCEPTIONS
POWER BANKS OF ANY SIZE CANNOT BE SHIPPED
- ❌ Power banks (any capacity)
- ❌ Standalone batteries (any type)
- ❌ Spare lithium batteries
- ❌ Battery packs (any voltage)
- ❌ Portable chargers with battery
Devices with Built-In Batteries (Allowed with IATA Review)
✅ CAN Ship (with pre-alert and IATA review):
- Laptops (battery installed in device)
- Smartphones (battery installed in device)
- Tablets (battery installed in device)
- Cameras (battery installed in device)
- Bluetooth headphones (battery built-in)
- Smartwatches (battery built-in)
Other Prohibited Items
Dangerous Goods
- Explosives and fireworks
- Flammable liquids
- Compressed gases
- Hazardous chemicals
Illegal Items
- Weapons and ammunition
- Illegal drugs or narcotics
- Counterfeit goods
- Ivory or protected wildlife products
Step-by-Step Shipping Process
- 1
Create Your Kentex Account
Sign up, verify your email, and complete your profile
- 2
Get Your US Warehouse Address
Receive your tax-free warehouse address in Texas or Delaware
- 3
Shop & Ship to Warehouse
Shop from Amazon, Walmart, or any US retailer and ship to our warehouse
- 4
Create Pre-Alert
Log in and create a pre-alert with your tracking number
- 5
Pay Shipping to Kenya
Choose Air (7-14 days) or Ocean (75-90 days) freight
- 6
Receiver Gets Package
Pickup at our Kenya location or home delivery
Understanding Costs & Payment
Cost Components
1. Product Cost
What you pay to retailer (Amazon, Walmart, etc.) - Sales tax-free to our warehouses
2. US Domestic Shipping
Retailer to Kentex US warehouse - Usually $5-15 within USA
3. International Shipping to Kenya
Air Freight (per kg) or Ocean Freight (per kg with minimum charge)
4. Delivery in Kenya (Optional)
Free pickup at Kentex locations, or home delivery fees vary by location
Money-Saving Tips
- Consolidate Packages: Order multiple items within 7 days and ship together
- Use Sales Tax-Free Warehouses: Texas and Delaware have no sales tax
- Choose Ocean for Heavy Items: Much cheaper per kg for non-urgent shipments
- Pickup Instead of Delivery: Saves $5-20 in delivery fees
Ready to Ship to Kenya?
Create your account and start shipping to your loved ones in Kenya today.
Get Started