Help Center for Kenya Residents

Everything you need to know about receiving packages from USA and managing deliveries in Kenya

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Air freight from the USA to Kenya in 7-14 working days

Affordable sea freight for large shipments and bulk orders

Our two Nairobi pickup points, opening hours and how collection works

Track incoming packages and understand pre-alert notifications

Understand warehouse codes and how to receive packages in Kenya

M-Pesa and card payments, wallet funding, and paying for home delivery

Manage your profile, phone number, and notification preferences

Earn money by helping friends and family ship from USA to Kenya

How customs clearance and duties are handled, and how to declare items correctly

Door delivery to your address in Kenya and how the delivery fee works

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