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Receivers Guide
Add and manage authorized package recipients in Kenya
What Are Receivers?
Receivers are people authorized to receive your packages in Kenya. They can be you, family members, friends, or business associates.
Why Add Receivers?
Flexibility
- Ship to anyone, anywhere in Kenya
- Change receiver per order
- Multiple receivers for different locations
Convenience
- Business partner collects on your behalf
- Family member receives while you're away
- Send gifts directly to recipients
Security
- Only verified people can collect
- ID verification at pickup
- SMS notifications to receiver
How It Works
- Add Receiver: Enter their details (name, phone, email)
- Verify Phone: We send verification code to confirm
- Select at Checkout: Choose receiver for each order
- Delivery Coordination: Receiver gets SMS when package ready
- Collection: Receiver shows ID to collect package
Adding Receivers
Required Information
Name (Required)
- First and last name
- Must match their national ID
- Used for verification at collection
- Cannot contain special characters
Phone Number (Required)
- Valid Kenyan mobile number
- Format: 07XX XXX XXX or +2547XX XXX XXX
- Must be reachable for delivery coordination
- Verification required
Email (Optional)
- Receiver gets delivery notifications
- Order tracking link sent here
- Not required but recommended
Step-by-Step Process
- Navigate to Receivers: Click "Receivers" in dashboard menu, or during checkout click "Add New Receiver"
- Fill in Details: Enter full name (as on ID), mobile phone number, optionally add email, click "Save"
- Verify Phone Number: Verification code sent via SMS, enter 6-digit code, code valid for 10 minutes
- Receiver Added: Appears in your receivers list, available for selection at checkout
Phone Number Verification
Why We Verify
Delivery Success
- Ensures phone number is active
- Confirms receiver can be reached
- Reduces failed delivery attempts
Security
- Verifies receiver is real person
- Prevents fraudulent collections
- Protects your packages
Communication
- SMS when package arrives
- Delivery coordination
- Proof of delivery notifications
Verification Process
- Add receiver with phone number
- Click "Verify" next to phone number
- SMS code sent immediately (usually within 30 seconds)
- Enter 6-digit code
- Phone marked as verified ✓
Didn't Receive Code?
Check These First:
- Phone number entered correctly
- Phone has signal
- SMS inbox not full
- No SMS blocking apps
Then: Click "Resend Code" and wait 60 seconds between attempts
Managing Your Receivers
Editing Receivers
What Can Be Edited
- Name (requires re-verification)
- Phone number (triggers new verification)
- Email address (no verification needed)
- Notes (internal, not shown to receiver)
Important: Name changes require ID match at pickup. Phone changes need immediate verification.
Deleting Receivers
When to Delete
- No longer need to ship to them
- Wrong person added
- Duplicate entry
- Phone number inactive
Can't Delete If
- Active order using this receiver
- Order in transit
- Package ready for pickup
Wait until order completed, then delete.
Setting Default Receiver
- Benefits: Auto-selected at checkout, saves time for regular shipments
- How to Set: Receivers page → Star icon next to preferred receiver
- Change default anytime
Delivery Coordination
Automatic Notifications
Receiver gets SMS when:
- Package clears customs
- Arrives at pickup location
- Ready for collection
- Delivery scheduled (for home delivery)
Pickup Requirements
What Receiver Needs
- National ID: Must match name in system
- Order Number: Provided in SMS
- Phone: May be verified at collection point
Collection Process
- Receiver goes to pickup location
- Provides order number and ID
- Staff verifies identity
- Package handed over
- Receiver signs for package
- You get delivery confirmation
Receivers for Business Use
Business Scenarios
Office Deliveries
- Add office manager as receiver
- Include "Attention: [Department]" in notes
- Designate backup receiver
Multiple Locations
- Different receiver per branch
- Name receivers: "Nairobi Branch - John"
- Set default receiver per region
Client Deliveries
- Add client as receiver for direct shipping
- Professional touch - they get notifications
- Clear invoicing and proof of delivery
Reselling
- Ship to your warehouse/office
- One receiver for all orders
- Bulk delivery coordination
Create Naming Convention
Examples:
- "Nairobi Office - Sarah (Reception)"
- "Mombasa Store - Peter (Manager)"
- "Kisumu Warehouse - Main Gate"
Ready to Add Receivers?
Set up your receivers now for smooth deliveries on all future orders.
Manage Receivers