Receivers Guide
Add and manage the people in Kenya your packages are for
What Are Receivers?
Receivers are the people in Kenya your packages are for, whether they collect them at one of our Nairobi pickup points or have them dropped off through home delivery. They can be family members, friends, or business associates (if you live in Kenya, packages can also come to you), and you can name a different receiver for every air freight or ocean cargo order. Each receiver gets their own warehouse code. If you signed up with a US phone number, you need at least one receiver before you can see our US warehouse addresses. For how names, phone numbers and addresses should be entered, see our addressing to Kenya guide.
Why Add Receivers?
Flexibility
- Ship to anyone, anywhere in Kenya
- Change receiver per order
- Multiple receivers for different locations
Convenience
- Business partner collects on your behalf
- Family member receives while you're away
- Send gifts directly to recipients
Security
- Each receiver has their own warehouse code
- A photo of the goods is taken at every handover
- Packages are released only after the invoice is paid
How It Works
- Add Receiver: Enter their name, Kenya phone number, optional email, and pickup or door delivery
- Get Their Code: Each receiver gets a warehouse code (their initials plus four digits)
- Use Their Name and Code: Put them on the US warehouse address when you shop, and choose the receiver on your pre-alert or at checkout
- Updates: Messages go out as the package moves, including when it is ready for collection or delivery
- Collection: No ID is needed. Staff take a photo of the goods handed over
Adding Receivers
Required Information
Name (Required)
- First and last name, both required
- Use their real name: it appears on the shipping address
- Their warehouse code starts with their initials
- No ID is checked at collection
Phone Number (Required)
- Valid Kenyan mobile number
- Type the 9 digits after +254, starting with 7 or 1 (a leading 0 is removed for you)
- Must be reachable for delivery coordination
- Its last four digits usually become part of the warehouse code
Email (Optional)
- If you add the receiver on My US Warehouses, we email them their warehouse code
- Gives us another way to reach them
- Not required but recommended
Step-by-Step Process
- Go to My Receivers: Click "My Receivers" in your account menu, then "Add Receiver". You can also add one from My US Warehouses, from a pre-alert, or at checkout
- Fill in Details: Enter first and last name, Kenya phone number and, optionally, email
- Choose Pickup or Door Delivery: Pick "Pickup at our Nairobi warehouse" (no delivery fee) or "Door delivery to a Kenya address" and enter the county and the street, building or landmarks, then click "Add Receiver"
- Receiver Added: Appears in your receivers list with their warehouse code, ready to select on pre-alerts and at checkout
Getting the Phone Number Right
Why the Number Matters
Delivery Success
- Our Kenya team uses it to reach the receiver
- Needed to arrange home delivery
- A wrong number means missed calls and messages
Warehouse Code
- Its last four digits usually become part of the code
- If the receiver signs up with this number, their account uses the same code
- A typo gives the receiver the wrong code
Communication
- Receivers added on My US Warehouses get a text with their code
- Delivery coordination
- The receiver can follow packages on our tracking page with the tracking number
Entering the Number
- The form already shows +254
- Type the 9 digits that follow, starting with 7 or 1
- A leading 0 is removed for you (0722123456 becomes 722123456)
- Don't type the country code
- There is no verification code to enter for a receiver
Number Not Accepted?
Check These First:
- Exactly 9 digits after +254
- Starts with 7 or 1
- No country code typed
- Numbers starting with 1 can be added on My Receivers (the quick add on My US Warehouses and on pre-alerts accepts numbers starting with 7)
Then: If it still isn't accepted, contact our support team
Managing Your Receivers
Editing Receivers
What Can Be Edited
- Pickup or door delivery: tap the delivery box on the receiver's card
- Delivery address and instructions (in the same box)
- Name, phone number and email can't be changed on the page
- Contact support if those need correcting
Important: The warehouse code is made from the name and phone number, so check both before you share the address.
Removing Receivers
When to Remove
- No longer need to ship to them
- Wrong person added
- Duplicate entry
- Phone number inactive
Before You Remove
- Wait until packages on the way to them have been collected or delivered
- Removing takes them off your list; their warehouse code stays active
- You can add them again at any time
Use the "Remove" button on the receiver's card.
Choosing the Receiver for Each Shipment
- No Default Setting: Choose the receiver on each pre-alert ("Ship To", then "A Receiver") and at checkout
- On My US Warehouses: Your most recently added receiver is selected first; pick another to show their address
- Change it for every order
Delivery Coordination
Automatic Notifications
We send email and SMS updates, plus notices in the account, to the account the package belongs to. Customs clearance shows in tracking without a separate message, and anyone with the tracking number, including the receiver, can follow the package on our tracking page. Messages go out when:
- The package is received at our US warehouse
- The shipment leaves the US
- The package is scanned in at our Nairobi warehouse
- It is ready for collection or delivery, and again once it has been collected or delivered
Pickup Requirements
What Receiver Needs
- No ID or Code: Neither is needed to collect
- Name or Phone: Staff find the package by the account name, phone number or bundle number
- Payment: Any unpaid invoice must be paid first; staff can take the payment at the counter
Collection Process
- The receiver, or anyone they send, goes to the pickup location
- Gives the name, phone number or bundle number
- Pays any balance (a package with no invoice yet is billed at the counter first)
- Staff record who collected it and take a photo of the goods handed over
- Package handed over
- The account gets a "delivered" message
Receivers for Business Use
Business Scenarios
Office Deliveries
- Add office manager as receiver
- Include "Attention: [Department]" in the delivery instructions
- Anyone you send can collect from a pickup point
Multiple Locations
- Different receiver per branch, each with that branch's delivery address
- Use each person's real name (it appears on the shipping address)
- Choose the right receiver on each pre-alert
Client Deliveries
- Add client as receiver for direct shipping
- Clients added on My US Warehouses get a text with their warehouse code
- Invoices show who the shipment is for, and a photo of the goods is taken at handover
Reselling
- Ship to your shop or office with door delivery
- One receiver for all orders
- Ask for consolidation on your pre-alerts so packages are combined in Nairobi
Naming Receivers
Use the person's real first and last name, because the name appears on the shipping address and the code starts with the initials. For door delivery, put branch or role details in the delivery instructions, for example:
- "Nairobi Office, Sarah at Reception"
- "Mombasa Store, ask for Peter (Manager)"
- "Kisumu Warehouse, Main Gate"
Ready to Add Receivers?
Set up your receivers now for smooth deliveries on all future orders.
Manage Receivers