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Account Settings Guide
Manage your profile, security, and notification preferences
Managing Your Profile
Personal Information
What's Stored
- Full name (first and last)
- Email address
- Phone number
- Warehouse code
- Account creation date
- Profile completion status
Why We Need It
- Identity verification
- Order and delivery notifications
- Customer support contact
- Receiver coordination
- Security and fraud prevention
Updating Your Profile
- Dashboard → Settings
- Click "Edit Profile"
- Update desired fields
- Click "Save Changes"
Name Changes
- Must match national ID for pickups
- Verification may be required
- Affects future orders immediately
Email Changes
- Verification email sent to new address
- Click link to confirm
- Old email notified of change
Phone Number Changes
- OTP sent to new number
- Enter code to verify
- Used for delivery coordination
Profile Completion
Required Fields
- Full name
- Valid email
- Verified phone number
- At least one receiver
Optional But Recommended
- Alternative phone number
- Preferred pickup location
- Delivery address
- Communication preferences
Account Security
Password Management
Creating Strong Passwords
- Minimum 8 characters
- Mix of uppercase and lowercase
- Include numbers and symbols
- Avoid common words or personal info
- Don't reuse from other sites
Changing Your Password
- Settings → Security
- Click "Change Password"
- Enter current password
- Enter new password twice
- Save changes
Two-Factor Authentication (2FA)
What Is 2FA?
Extra security layer requiring:
- Your password (something you know)
- Your phone (something you have)
To Enable: Settings → Security → Click "Enable 2FA" → Enter phone number → Receive and enter verification code
Account Privacy
What We Share
- Delivery info with courier partners
- Basic info with retailers (for purchasing)
- Transaction data with payment processors
- Aggregate analytics (anonymized)
What We Don't Share
- Password (encrypted, never visible)
- Credit card details (tokenized)
- Personal data with third parties for marketing
- Customer lists or contact info
Suspicious Activity
If You Suspect a Breach
- Change password immediately
- Contact support
- Review recent activity
- Check linked payment methods
- Enable 2FA if not already
Managing Notifications
Types of Notifications
Order Updates
- Order confirmed
- Payment received
- Package purchased from Amazon
- Arrived at US warehouse
- Shipped to Kenya
- Ready for pickup/delivery
Account Activity
- Password changed
- Profile updated
- New device login
- Payment method added
- Wallet funded
Notification Channels
- Detailed information
- Order confirmations and receipts
- Important updates
SMS
- Critical updates only
- Delivery notifications
- Security codes
In-App
- All updates visible in dashboard
- Notification bell icon
- Click for details
Customizing Preferences
- Settings → Notifications
- Toggle each category on/off
- Choose channels per category
- Save preferences
Managing Payment Methods
Saved Payment Options
M-Pesa
- Save your M-Pesa number
- Faster checkout
- Auto-fill at payment
Cards
- Save multiple cards
- Visa and Mastercard supported
- Encrypted and secure
Wallet
- Always available
- Pre-funded balance
- Instant payment
Payment Security
- Cards tokenized (not stored directly)
- PCI DSS compliant
- Encrypted transmission
- No access by staff
- Industry-standard security
Troubleshooting Common Issues
Login Problems
Can't Login
Try these first:
- Check email spelling
- Verify password (case-sensitive)
- Clear browser cache
- Try different browser
- Check caps lock
Still can't login? Reset password or contact support.
Account Locked
- Too many failed login attempts
- Locked for 30 minutes
- Or reset password immediately
- Contact support if urgent
Getting Help
Contact Support
Email:
- US customers: usa@kentexcargo.com
- Other customers: support@kentexcargo.com
Other Channels:
- Live Chat: Available 9 AM - 6 PM EAT
- Phone: +254 XXX XXX XXX