Manage your profile, security, and notification preferences

Managing Your Profile

A complete profile keeps your US warehouse code and contact details in sync so every air or ocean shipment is processed without delay.

Personal Information

What's Stored

Full name (first and last)
Email address
Phone number
Warehouse code
Account creation date
Air and ocean delivery preferences

Why We Need It

Sign-in verification codes
Order and delivery notifications
Customer support contact
Receiver coordination
Security and fraud prevention

Updating Your Profile

Open Settings from the menu. Your name is not edited there: message us if it needs correcting.
Delivery Preferences: choose pickup or home delivery for air and for ocean, add any delivery notes, then tap "Save preferences"
Change Email: enter the new address, then confirm it from the email we send to it
Phone Number: enter the new number and tap "Update Phone Number" (you can do this once, and it also updates your warehouse code)

Name Changes

Set when you complete your profile
Not editable in Settings
Message us to correct it

Email Changes

Confirmation email sent to the new address
Click the link to confirm
The change applies once confirmed

Phone Number Changes

You can change it once yourself
Your warehouse code changes with it
Contact support for any further change

Profile Completion

Required Fields

First and last name
Email address
Phone number (for shipping updates and sign-in codes)
US customers: at least one receiver in Kenya before your US address is shown

Optional But Recommended

WhatsApp shipment updates
Preferred pickup location
Delivery address and instructions
Separate delivery choices for air and ocean

Account Security

Signing In and Passwords

How You Sign In

A one-time 6-digit code sent to your email
Or a code by SMS to your US, Canadian or Kenyan phone
Or "Continue with Google" or "Continue with Facebook"
No password is needed to sign in
Never share a code with anyone

Changing Your Password

Open Settings
Scroll to "Change Password"
Enter a new password (at least 6 characters)
Enter it again to confirm
Tap "Change Password"

Sign-In Verification Codes

How Codes Protect You

Every email or phone sign-in needs:

Access to your email inbox or phone
A fresh one-time code sent there

To sign in: enter your email or phone number, tap "Send Verification Code", then enter the 6-digit code and tap "Verify & Continue".

Account Privacy

What We Share

Delivery details with shipping carriers and our Kenya team
Shipment details with customs authorities, as the law requires
Payment details with our payment providers
Usage data with our analytics providers

What We Don't Share

Passwords (stored encrypted, never shown)
Card numbers (entered on our payment partner's secure checkout, never stored by us)
Your data with advertisers for targeted ads
We never sell your personal information

Suspicious Activity

If You Suspect a Breach

Email sales@kentexcargo.com or message us in the Communication Center
Check the email and phone number shown in Settings
Review your recent activity under My Activity
Change your password, if you set one
Never share a sign-in code with anyone

Managing Notifications

Types of Notifications

Order and Shipment Updates

Order confirmed
Payment received
Invoice ready
Received at our US warehouse
Departed the USA
At our Nairobi warehouse, then ready for pickup or delivery

Account Notices

Welcome message when you join
Confirmation link when you change your email
Wallet top-up confirmations
Account suspended or reactivated
Password reset emails, when our team sends one

Notification Channels

Email

Invoices with a link to the PDF
Order confirmations and receipts
Shipment updates

SMS and WhatsApp

Short shipment and invoice alerts
Sign-in codes by SMS
Some updates by WhatsApp too

In-App

Updates inside your account
Notification bell icon
Click a notification to open it

Controlling Your Notifications

There are no on/off switches: keep the email and phone number in Settings up to date
If Settings shows "SMS Notifications Blocked", unblock KentexCargo on your phone, then tap the verify button
To stop WhatsApp messages, reply STOP in the WhatsApp chat
Marketing emails can be unsubscribed from separately

Payment Methods

Ways to Pay

M-Pesa

"Pay with M-Pesa (STK Push)"
The prompt goes to your phone; approve with your PIN
Your account phone number is filled in for you

Cards

"Pay with Card / Apple Pay" through Paystack
Card details are not saved in your account
The card processing fee is shown before you pay

Wallet

Prepaid balance, shown in KSh
Top up by M-Pesa or card
Pay for orders at checkout, in full or with M-Pesa for the rest

Payment Security

Card numbers stay with Paystack and are never stored by us
Card payments go through PCI-compliant payment partners
The connection between your browser and our servers is encrypted
Our team never sees your card number
Access to customer data is limited to authorized staff

Troubleshooting Common Issues

Login Problems

Can't Sign In

Try these first:

Check the spelling of your email or phone number
Use the same email, phone, Google or Facebook account you signed up with
Look in your spam folder for the code email
Wait for the timer, then tap "Resend code"
Try a different browser

Still can't sign in? Email sales@kentexcargo.com.

Waiting for a Code

After a code is sent, wait for the timer before asking for another
Too many requests mean a longer wait
If we can't deliver email to your address, sign in with your phone and update your email
Email sales@kentexcargo.com if you are still stuck

Getting Help

Contact Support

Email:

All customers: sales@kentexcargo.com
Include your warehouse code or tracking number

Other Channels:

Communication Center: instant answers at any time, and a team member during office hours
Phone: sign in and open Help to see the number for your region

Manage Your Account

Update your delivery preferences, email, phone number and password.

Go to Settings

Account Settings Guide