General Help Hub

Account management and general guides for all customers

General Resources for All Customers

Start here if you're setting up your account for the first time

New to Kentex Cargo? Learn how to navigate your dashboard and create your first shipment

Manage email, SMS, and in-app alerts for shipment updates and payments

Resources for managing your account, wallet, and orders

Manage your profile, security, notifications, and preferences

Fund wallet, manage credits, and understand payment methods

Track orders, understand statuses, and manage shipments

Understanding invoices, payments, and billing

What items cannot be shipped, the return process, and how to handle flagged packages

Understand how volumetric vs actual weight works and reduce shipping costs

Earn rewards by inviting friends and family to ship with Kentex Cargo