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Account Settings Guide
Manage your profile, security, and preferences
Managing Your Profile
Personal Information
What's Stored
- Full name (first and last)
- Email address
- Phone number
- Warehouse code
- Account creation date
- Profile completion status
Why We Need It
- Identity verification
- Order and delivery notifications
- Customer support contact
- Receiver coordination
- Security and fraud prevention
Updating Your Profile
How to Update
- Dashboard → Settings
- Click "Edit Profile"
- Update desired fields
- Click "Save Changes"
Profile Completion
Required Fields
- Full name
- Valid email
- Verified phone number
- At least one receiver
Optional But Recommended
- Alternative phone number
- Preferred pickup location
- Delivery address
- Communication preferences
Account Security
Password Management
Creating Strong Passwords
- Minimum 8 characters
- Mix of uppercase and lowercase
- Include numbers and symbols
- Avoid common words or personal info
- Don't reuse from other sites
Changing Your Password
- Settings → Security
- Click "Change Password"
- Enter current password
- Enter new password twice
- Save changes
Two-Factor Authentication (2FA)
Extra security layer requiring your password (something you know) and your phone (something you have).
Enabling 2FA
- Settings → Security
- Click "Enable 2FA"
- Enter phone number
- Receive verification code
- Enter code to activate
Account Privacy
What We Share
- Delivery info with courier partners
- Basic info with retailers
- Transaction data with payment processors
- Aggregate analytics (anonymized)
What We Don't Share
- Password (encrypted, never visible)
- Credit card details (tokenized)
- Personal data for marketing
- Customer lists or contact info
Managing Notifications
Types of Notifications
Order Updates
- Order confirmed
- Payment received
- Arrived at US warehouse
- Shipped to Kenya
- Ready for pickup/delivery
Account Activity
- Password changed
- Profile updated
- New device login
- Payment method added
- Wallet funded
Notification Channels
- Detailed information
- Order confirmations
- Important updates
SMS
- Critical updates only
- Delivery notifications
- Security codes
In-App
- All updates visible
- Notification bell icon
- Read/unread status
Managing Payment Methods
Saved Payment Options
M-Pesa
- Save your M-Pesa number
- Faster checkout
- Auto-fill at payment
- Update anytime
Cards
- Save multiple cards
- Visa and Mastercard
- Encrypted and secure
- Set default card
Wallet
- Always available
- Pre-funded balance
- Instant payment
- Automatic
Payment Security
- Cards tokenized - Not stored directly
- PCI DSS compliant - Industry standard security
- Encrypted transmission - All data protected
- No staff access - Secure processing
Troubleshooting & Support
Login Problems
Can't Login? Try These:
- Check email spelling
- Verify password (case-sensitive)
- Clear browser cache
- Try different browser
- Check caps lock
Getting Help
Email Support
- US customers: usa@kentexcargo.com
- Other customers: support@kentexcargo.com
- Response within 24 hours
Live Chat
- Quick questions
- Available 9 AM - 6 PM EAT
- Instant responses
Need to Update Your Settings?
Access your account dashboard to manage your profile, security settings, and preferences.
Go to Settings