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Account Settings Guide
Manage your profile, delivery preferences and security
Managing Your Profile
Personal Information
What's Stored
- Full name (first and last)
- Email address
- Phone number
- Warehouse code
- Account creation date
- Air and ocean delivery preferences
Why We Need It
- Sign-in verification codes
- Order and delivery notifications
- Customer support contact
- Receiver coordination
- Security and fraud prevention
Updating Your Profile
How to Update
- Open Settings from the menu. Your name is not edited there: message us if it needs correcting.
- Delivery Preferences: choose pickup or home delivery for air and for ocean, add any delivery notes, then tap "Save preferences"
- Change Email: enter the new address, then confirm it from the email we send to it
- Phone Number: enter the new number and tap "Update Phone Number" (you can do this once, and it also updates your warehouse code)
Profile Completion
Required Fields
- First and last name
- Email address
- Phone number (for shipping updates and sign-in codes)
- US customers: at least one receiver in Kenya before your US address is shown
Optional But Recommended
- WhatsApp shipment updates
- Preferred pickup location
- Delivery address and instructions
- Separate delivery choices for air and ocean
Account Security
Signing In and Passwords
How You Sign In
- A one-time 6-digit code sent to your email
- Or a code by SMS to your US, Canadian or Kenyan phone
- Or "Continue with Google" or "Continue with Facebook"
- No password is needed to sign in
- Never share a code with anyone
Changing Your Password
- Open Settings
- Scroll to "Change Password"
- Enter a new password (at least 6 characters)
- Enter it again to confirm
- Tap "Change Password"
Sign-In Verification Codes
Every email or phone sign-in needs a fresh one-time code sent to that email or phone, so knowing your email address or phone number is not enough to get into your account.
Signing In With a Code
- Enter your email or phone number on the sign-in page
- Tap "Send Verification Code"
- Enter the 6-digit code you receive
- Tap "Verify & Continue"
- No code? Tap "Resend code" once the timer ends
Account Privacy
What We Share
- Delivery details with shipping carriers and our Kenya team
- Shipment details with customs authorities, as the law requires
- Payment details with our payment providers
- Usage data with our analytics providers
What We Don't Share
- Passwords (stored encrypted, never shown)
- Card numbers (entered on our payment partner's secure checkout, never stored by us)
- Your data with advertisers for targeted ads
- We never sell your personal information
Managing Notifications
For a deeper walkthrough, see the dedicated notifications guide.
Types of Notifications
Order and Shipment Updates
- Order confirmed and payment received
- Invoice ready
- Received at our US warehouse
- Departed the USA
- At our Nairobi warehouse, then ready for pickup or delivery
Account Notices
- Welcome message when you join
- Confirmation link when you change your email
- Wallet top-up confirmations
- Account suspended or reactivated
- Password reset emails, when our team sends one
Notification Channels
- Invoices with a link to the PDF
- Order confirmations and receipts
- Shipment updates
SMS and WhatsApp
- Short shipment and invoice alerts
- Sign-in codes by SMS
- Some updates by WhatsApp too
In-App
- Updates inside your account
- Notification bell icon
- Unread count and "Mark all as read"
Payment Methods
You choose how to pay each time you settle a shipping invoice or top up your Kentex wallet. Nothing is saved to your account as a payment method.
Ways to Pay
M-Pesa
- "Pay with M-Pesa (STK Push)"
- The payment prompt goes to your phone
- Your account phone number is filled in for you
- Approve with your M-Pesa PIN
Cards
- "Pay with Card / Apple Pay"
- Secure checkout through Paystack
- Card details are not saved in your account
- The card processing fee is shown before you pay
Wallet
- Prepaid balance, shown in KSh
- Top up by M-Pesa or card
- Pay for orders at checkout
- Use it in full, or with M-Pesa for the rest
Payment Security
- Cards stay with Paystack: we never store card numbers
- PCI-compliant partners: card payments are processed by payment partners that meet card-industry security standards
- Encrypted connection: data between your browser and our servers is encrypted
- No card numbers for staff: our team never sees your card number
Troubleshooting & Support
Login Problems
Can't Sign In? Try These:
- Check the spelling of your email or phone number
- Use the same email, phone, Google or Facebook account you signed up with
- Look in your spam folder for the code email
- Wait for the timer, then tap "Resend code"
- Try a different browser
Getting Help
Email Support
- sales@kentexcargo.com
- For customers in the US and Kenya
- Include your warehouse code or tracking number
Communication Center
- Open it from the menu once signed in
- Instant answers at any time
- A team member joins during office hours
Need to Update Your Settings?
Open Settings to update your delivery preferences, email, phone number and password.
Go to Settings