Managing Notifications
Stay informed with email, SMS, WhatsApp and in-app alerts
Notification Types
Kentex Cargo keeps you informed through in-app notifications, email, SMS and WhatsApp, so you never miss an important update about your shipments.
In-App Notifications
Look for the bell icon at the top of your account. It shows how many notifications are unread.
- Visible when signed in
- All updates in one place
- "Mark all as read"
- Click one to open the related page
Email Notifications
Detailed messages sent to the email address on your account. Invoices link straight to the invoice PDF, with no sign-in needed to view it.
- Order confirmations
- Invoices and receipts
- Shipment updates
- Occasional news and offers
SMS and WhatsApp
Short text messages sent to the phone number on your account. Kenyan numbers see the sender name KentexCargo. Some updates also come by WhatsApp.
- Package arrival and ready-for-pickup alerts
- Invoice and payment alerts
- Sign-in verification codes
- Reply STOP on WhatsApp to stop WhatsApp messages
Shipment Alerts
Every stage of your shipment's journey from the USA to Kenya shows on your tracking page, whether it travels by air or ocean. We send a message at the moments that matter to you and keep the in-between steps on the tracking page only.
Package Received at Our US Warehouse
Your package has arrived at our US warehouse and has been checked in. You get a message.
Departed the USA
Your package has left the US. You get a message when the shipment departs and, for air, another when the airline confirms takeoff.
In Transit
Your shipment is on the way to Kenya. This step shows on your tracking page without a separate message.
Arrived in Kenya and Clearing Customs
The shipment has landed in Kenya and goes through customs. These steps show on your tracking page, but we do not email or text you about them: the next message comes when your package reaches our Nairobi warehouse.
At Our Nairobi Warehouse, Then Ready for Pickup
We tell you when your package is scanned into our Nairobi warehouse (several packages scanned together come in one message), and again when it is ready for pickup or delivery.
Delivered
Your package has been collected or delivered to the receiver. You get a message.
Shipment notifications are sent automatically to the email address and phone number on your account. There is no setting to turn them off one by one.
Payment Alerts
Stay on top of your payments with automatic payment-related notifications.
Invoice Ready
We send each new invoice by email with a link to its PDF, plus SMS and, where possible, WhatsApp. You also hear from us if an invoice is changed.
Payment Received
Confirmation that your payment has been received and applied to your invoice or order.
Wallet Funded
Confirmation when funds are added to your wallet by M-Pesa or card.
Unpaid Invoices and Holds
While any invoice is unpaid, new packages that arrive at our US warehouse are held there until it is paid, and we tell you by email, SMS and WhatsApp. Our team may also send you a reminder. This applies to every account, whatever its membership tier.
Managing Your Notification Preferences
There are no on/off switches for individual notifications. You decide where they go by keeping your contact details up to date with your other account settings.
How to Manage Notifications
- Sign in and open Settings from the menu
- Check the address under Current Email, and use Change Email if it needs updating
- Check your Phone Number (you can change it once yourself)
- If an SMS Notifications Blocked card appears, unblock KentexCargo on your phone and tap the verify button
- To stop WhatsApp messages, reply STOP in the WhatsApp chat
- Shipment, invoice and account emails go to the email on your account
- Marketing emails can be unsubscribed from separately
- Messages come from sales@kentexcargo.com and no-reply@kentexcargo.com
SMS and WhatsApp
- SMS goes to the phone number on your account
- Phone sign-in codes are always sent by SMS
- You can opt in to WhatsApp updates when you complete your profile
Troubleshooting
Not receiving notifications? Here are some common solutions:
Common Issues & Solutions
Not receiving emails?
- Check your spam/junk folder for emails from Kentex Cargo
- Add sales@kentexcargo.com and no-reply@kentexcargo.com to your contacts or safe senders list
- Check the address under Current Email in Settings
Not receiving SMS?
- Check that your phone number is correct and includes the country code
- Make sure your phone can receive SMS messages
- If Settings shows SMS Notifications Blocked, unblock KentexCargo on your phone and tap the verify button
In-app notifications not showing?
- Refresh your browser or app
- Clear your browser cache and sign in again
- Check the notification bell at the top of your account
Still Having Issues?
If you're still not receiving notifications after trying the steps above, contact our support team at sales@kentexcargo.com and we'll help resolve the issue.
Stay Updated on Your Shipments
Keep your email address and phone number up to date so every update reaches you.
Check Your Contact Details