Managing Notifications

Notification Types

Kentex Cargo keeps you informed through three notification channels so you never miss an important update about your shipments.

In-App Notifications

Look for the bell icon in your dashboard. All notifications appear here with read/unread status.

Visible when logged in
All updates in one place
Mark as read/unread
Click to view details

Email Notifications

Detailed notifications sent to your registered email address for important events.

Order confirmations
Invoice details
Shipment status changes
Promotional offers

SMS Notifications

Short text messages for critical updates sent to your registered phone number.

Delivery notifications
Payment confirmations
Security alerts
Pickup ready alerts

Shipment Alerts

You'll receive automatic notifications at every stage of your shipment's journey from the USA to Kenya.

Package Received at Warehouse

Your package has arrived at our US warehouse and has been checked in.

Shipped

Your package has been consolidated and shipped from the US.

In Transit

Your shipment is on the way to Kenya.

Arrived in Kenya

Your shipment has arrived in Kenya and is being processed through customs.

Ready for Pickup / Out for Delivery

Your package is ready to collect or is on its way to your delivery address.

Delivered

Your package has been successfully delivered to the receiver.

These shipment notifications are sent automatically and cannot be individually disabled. They are essential for tracking your packages.

Payment Alerts

Stay on top of your finances with automatic payment-related notifications.

Invoice Generated

Notified when a new invoice is created for your shipment, including the amount due and payment deadline.

Payment Received

Confirmation that your payment has been successfully processed and applied to your invoice.

Wallet Funded

Confirmation when funds are added to your wallet via M-Pesa, card, or other payment methods.

Membership Renewal

Reminders about upcoming membership renewals and confirmation of successful renewals.

Managing Your Notification Preferences

Customize which notifications you receive and how you receive them.

How to Manage Notifications

Log in to your Dashboard
Navigate to Settings
Select Notifications
Toggle Email and SMS notifications individually
Save your preferences

Email Preferences

Toggle on/off for each notification type
Promotional emails can be unsubscribed separately
Critical account emails cannot be disabled

SMS Preferences

Toggle on/off for each notification type
Security codes are always sent via SMS
Delivery notifications recommended to keep on

Troubleshooting

Not receiving notifications? Here are some common solutions:

Common Issues & Solutions

Not receiving emails?

Check your spam/junk folder for emails from Kentex Cargo
Add sales@kentexcargo.com to your contacts or safe senders list
Verify your email address is correct in your profile settings

Not receiving SMS?

Verify your phone number is correct and includes the country code
Ensure your phone can receive SMS messages
Check that SMS notifications are enabled in your settings

In-app notifications not showing?

Refresh your browser or app
Clear your browser cache and log in again
Check the notification bell icon in your dashboard

Still Having Issues?

If you're still not receiving notifications after trying the steps above, contact our support team at sales@kentexcargo.com and we'll help resolve the issue.

Stay Updated on Your Shipments

Make sure your notification preferences are set so you never miss an important update.

Manage Notification Settings