Shipping & Orders Guide

How to Place an Order

1
Get a Quote Paste Amazon product URL or manually enter product details
2
Select Shipping Method Choose Air (fast) or Ocean (economical)
3
Add to Cart Review and add items to your shopping cart
4
Checkout Select delivery method (pickup or home delivery)
5
Payment Pay via M-Pesa, wallet, or card
6
Confirmation Receive order confirmation via email and SMS

Your order will be processed within 24 hours of payment confirmation.

Understanding Order Statuses

Pending

Your order has been received but payment is not yet confirmed. Complete payment to proceed.

Purchased

We've successfully purchased your items from Amazon and they're being prepared for shipment to our US warehouse.

Arrived at US Warehouse

Your items have reached our warehouse in the United States. We're preparing them for international shipping.

Shipped to Kenya

Your package is on its way to Kenya! You'll receive a tracking number to monitor its progress.

Customs Clearance

Your package is being processed through Kenyan customs. This usually takes 1-3 business days.

Ready for Pickup/Delivery

Your package has been cleared and is ready! Either collect from your chosen pickup location or awaiting home delivery.

Delivered

Package successfully delivered. Thank you for using Kentex Cargo!

Shipping Methods Explained

Air Freight

Speed: 7-14 days from US warehouse to Kenya
Cost: Higher per kg
Best For: Urgent shipments, lightweight items, electronics
Tracking: Real-time tracking available
Delivery: Direct to pickup location or home

Ocean Freight

Speed: 75-90 days from US warehouse to Kenya
Cost: Lower per kg, minimum $150 charge applies
Best For: Heavy items, bulk orders, non-urgent shipments
Tracking: Updated at major checkpoints
Delivery: To pickup location (home delivery at extra cost)

Choosing the Right Method

Small, light items under 5kg → Air Freight
Heavy items over 20kg → Ocean Freight
Urgent delivery needed → Air Freight
Cost savings priority → Ocean Freight
Multiple heavy items → Ocean Freight with consolidation

Tracking Your Shipment

Finding Your Tracking Number

Check your email confirmation after shipping
View in Orders page under order details
Receive via SMS notification

How to Track

Click the tracking number in your order details
Or visit our partner courier's website
Enter your tracking number
View real-time location and status

Tracking Updates

Air Freight: Updated every 1-2 days
Ocean Freight: Updated at major ports
Final Mile: Daily updates once in Kenya

Delivery Notifications

Package ships from US warehouse
Package arrives in Kenya
Package clears customs
Package ready for pickup/delivery
Package delivered (with photo proof)

Prohibited Items

Cannot Ship (Strictly Prohibited)

Weapons and ammunition
Explosives and fireworks
Flammable liquids and gases
Illegal drugs and substances
Live animals and plants
Perishable food items
Counterfeit goods
Human remains

Restricted Items (Special Requirements)

Lithium Batteries: Require IATA review
Electronics with Batteries: Must be declared
Perfumes/Cosmetics: Limited quantities
Supplements: Valid documentation needed
Medications: Prescription required

What If My Item Is Flagged?

If a prohibited item is found in your shipment, our team will notify you and guide you through the return process. A $20 handling fee applies for returns.

Read the full Prohibited Goods Policy

Package Consolidation

What is Consolidation?

Combining multiple packages into one shipment to save on shipping costs.

How It Works

Ship Multiple Items: Order items to arrive at US warehouse within 30 days
We Consolidate: We combine packages and remove excess packaging
Single Shipment: Pay one shipping fee instead of multiple
Save Money: Especially beneficial for Ocean Freight

Consolidation Benefits

Reduce total shipping cost
Single tracking number
One delivery
Less packaging waste
Combined customs declaration

Customs & Import Duties

Understanding Customs

All international shipments go through Kenyan customs clearance. This process typically takes 1-3 business days.

When Are Duties Charged?

Total shipment value exceeds duty-free threshold
Item category has specific duty rates
Multiple similar items suggest commercial use

How Duties Are Calculated

Based on item category and value
Determined by Kenya Revenue Authority
We provide estimated duties at checkout
Final amount determined by customs

Paying Duties

We handle customs clearance for you
Duties charged separately if applicable
Payment via M-Pesa or wallet
No package release until duties paid

Ready to Ship?

Get an instant quote for your Amazon items and start shipping today!

Get Amazon Quote