Living in the USA or Canada, you can do your own shopping in the USA. You can either: -

1. Shop online from any store and use our warehouse address as your shipping address with your packages addressed to the name of your receiver in Kenya, then our warehouse address.
2. If you have your package(s) with you, use your carrier of choice (DO NOT USE FEDEX). Address your box(es) to the name of your receiver in Kenya, then our warehouse address. 

Please read through this page - it is very important, including prohibited goods that you cannot ship by air due to risks involved, or they are considered illegal. 

• 8 Years in business: We have been doing this since 2013 with 99.9% delivery rate
• 1000's served weekly: We handle packages for 1500-2000 customers every week
• Robust Presence: We are centrally located in a 10,000 square feet warehouse in Dallas area at Carrollton, Texas
• ​Real-time Tracking: a transparent tracking system with notifications to you & the receiver

Kindly Watch This short Video Explanation

• Each sender in the US or any country must create a shipping account
• Each receiver in Kenya is assigned a unique code. This helps with privacy and prevents common name mixups
• Once you have created a shipping account, you will see a link to add your receiver information in Kenya.
• Once you add your receiver information, their unique warehouse will be automatically generated.
• It is this code you will need to add after their name as shown below

Here is an example of how your package should look like, addressed to your receiver in Kenya. It is the receiver's both name plus their unique code that you get once you have added them to your account.

Please note that this is for demonstration purposes only and you should address packages to RECEIVER'S NAME in Kenya.

This is just an example!

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• Create an account: The first step is to create an account in the tracking portal using your name as the sender, your email, and your phone number.
• Add The Receiver's Name: Once you have created an account and verified your email, the next step is to add the name of the receiver in your account so we know who your package is going to in Kenya.
• ​Get Address & Warehouse Code: Once you add the name of the receiver and their phone number, our system is going to generate the exact name & warehouse code where you should that send your package.

You will notice that you can add multiple receivers to your account and send them packages whenever you need to.  

Once you have addressed your package as instructed above, go ahead and ship it to our warehouse, and make sure to get a tracking number.

We recommend UPS and USPS. Please avoid FedEx at all costs.

If you choose to shop online for your loved one in Kenya, make sure to get a tracking number from the seller to our warehouse in Carrollton Texas... then add it to your account.

This is a very important step and it is required every time you ship a package. 

I bet you have found a package or mail in your mail box that did not belong to you. Just because the carrier says it was delivered, it doesn't mean they delivered to the right address. 

1. Your package will arrive in our warehouse and we will scan it on arrival.

2. The moment we scan it, you are going to receive a notification that we have received your package.
The same notification now will go to your receiver in Kenya in real time. You will never have to call us to ask about the status of your package.

3. You will receive an invoice before it arrives in Kenya, and your invoice will have all the payment methods including online payment options.

4. We will process your package and will schedule it for shipping out the following Thursday.

5. Our weekly cut-off is on Monday and packages not received by the end of the day on Tuesday shall be shipped out the following week.

Chargeable weight is determined by whichever is larger between the actual weight of your package and volumetric weight.

Our final cost is $15/kg of chargeable weight + 5% Freight insurance based on the value of your items. Freight insurance is only charged for packages worth over $200. Your items are insured against theft or damage.  

This is universal worldwide in all package shipping businesses. It is the reason why every time you are shipping a package with the carrier of your choice, they always have a tape measure and a weighing scale.

They're determining the chargeable weight

Here is an example of a volumetric charge shipment.

This package would be charged at 9.9kg, not 5kg

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Volumetric Weight Example

In this example, this package would be charged based on the volumetric weight, not the actual weight.

Actual Weight Example:

This package would be charged based on actual weight because the actual weight is higher than the volumetric weight. Here is an example of the calculations.

⛔ Please do not address your packages in any other way other than to your receiver in Kenya. 

• Anything flammable like colognes & nail polish
• Anything corrosive like strong acids & alkalines
• Any oxidizing agent
• Any explosives
• Any live plants, seeds, or unprocessed animal products

Here is the full list of Prohibited Goods. 

What are your office hours?

We are open Monday - Friday 9 am - 5 pm both in Texas and in Nairobi Kenya. We are closed on weekends.

Where are your offices located in Kenya?

Our offices are located behind the Kempinski Hotel at Westlands, 67 Muthithi Road, inside Mitsumi business park, Ground floor.

Do you do ocean shipping? 

Yes, we do. 

Every last Friday of the month, we load several containers from our Carrollton warehouse. The ocean cargo minimum charge is $300

How long does it take to deliver?

We promise 14 business days (not counting weekends) to deliver from when the shipment has departed. in most cases, we deliver before the promised time.