Help Center for Kenya Residents
Everything you need to know about receiving packages from USA and managing deliveries in Kenya
Assisted Shopping
We shop from Amazon and US stores for you - No US credit card needed
Amazon Shopping Tool
Get instant quotes for Amazon products and add to cart
Air Shipping Guide
Fast 7-14 day delivery from USA to Kenya with full insurance
Ocean Shipping Guide
Affordable sea freight for large shipments and bulk orders
Kenya Pickup Locations
Find pickup points across Kenya - Nairobi, Mombasa, Kisumu, and more
Tracking & Pre-Alerts
Track incoming packages and understand pre-alert notifications
Receivers Guide
Understand warehouse codes and how to receive packages in Kenya
Wallet & Payments
M-Pesa payments, wallet funding, and paying for home delivery
Account Settings
Manage your profile, phone number, and notification preferences
Affiliate Program
Earn money by helping friends and family ship from USA to Kenya
Membership Plans
Save on every shipment with Gold or Platinum membership - lower rates, free delivery
Customs & Import Duties
Understand KRA duty charges, customs clearance, and how to declare items correctly
Home Delivery
Door-to-door delivery in Nairobi, Mombasa, Kisumu, and across Kenya
Need More Help?
Contact our support team for personalized assistance with your shipments.